Terms & Conditions

Welcome to Resolve Co. These Terms and Conditions ("Terms") govern your access to and use of our services, website, and related offerings provided by Resolve Co. ("we," "us," or "our"). By engaging with our services or using our website, you agree to these Terms.
 

1. Services Provided
 

Resolve Co. offers fractional accounts receivable (A/R) and cashflow operations support, including but not limited to:
 

• A/R follow-up and receivables management

• Invoicing and payment reminder coordination

• Dispute resolution and client communication

• Cashflow tracking and business insights

• Escalated resolution coordination, including third-party legal referrals when required

• Custom dashboard reporting and data analysis
   

Details of services will be outlined in your specific engagement agreement.
 

2. Client Responsibilities
 

Clients agree to:
 

• Provide accurate, timely, and complete financial and customer information

• Notify us promptly of disputes, changes to account information, or business status

• Remain responsible for all customer billing and contractual obligations unless otherwise stated
   

Resolve Co. is not responsible for customer behavior or the enforceability of client-customer agreements.
 

3. Fees and Payment
 

Service fees are based on the selected monthly plan, scope of work, and any applicable add-ons.
 

A 10% service fee applies when accounts require escalation beyond our standard process, such as in cases of disputes, unresponsiveness, or complex resolution needs. This fee does not apply to routine A/R follow-ups.
 

If legal coordination is required, a separate legal support fee will apply. All escalation-related fees will be pre-approved and discussed with the client before proceeding.
 

All invoices are payable as per the terms stated in your service agreement. Delayed payments may result in a temporary service pause or termination.
 

4. Cancellation and Refund Terms
 

Services may be canceled by either party with 14 days’ written notice.
 

Refunds are not provided for unused services or partial months unless otherwise agreed in writing.
 

If you cancel mid-month, services and fees will continue until the end of the current billing period.
 

If a one-time project is terminated early, Resolve Co. will invoice for all completed work up to the date of cancellation.
 

5. Privacy Policy
 

We respect your privacy and are committed to protecting your data. Any financial, customer, or proprietary information shared with Resolve Co. will be kept confidential and used solely for service delivery.
 

We do not sell or share client data with third parties unless required by law or explicitly authorized by the client.
 

Resolve Co. uses secure tools and best practices to manage client systems and data access. If third-party software is used (e.g. QuickBooks, Stripe, FreshBooks), their privacy terms also apply.
 

6. Data and Systems Access
 

Clients are responsible for granting secure and limited access to platforms necessary for service execution. Resolve Co. agrees to:
 

• Use provided access solely for agreed-upon services

• Maintain confidentiality and data protection

• Log and track access where appropriate
   

Access credentials will be removed upon termination of the agreement.
 

7. Termination of Services
 

Either party may terminate services with 14 days’ written notice.
 

All outstanding balances will be due upon termination.
 

Resolve Co. may assist with a brief transition or documentation handover if requested.
 

We reserve the right to terminate services immediately in the event of a material breach, misuse, or unethical behavior.
 

8. Limitation of Liability
 

Resolve Co. provides services based on professional standards and client-supplied data. We are not liable for:
 

• Client-side errors or omissions

• Loss of business or revenue caused by delayed payments from your customers

• System outages on third-party platforms
   

Our total liability is limited to the fees paid for services rendered in the past 60 days.
 

9. Intellectual Property
 

All reports, templates, workflows, or communication frameworks developed by Resolve Co. remain our intellectual property unless explicitly transferred by agreement.
 

10. Canadian Client Note
 

Resolve Co. is registered and operates in Ontario, Canada. Services provided to Canadian clients are subject to applicable federal and provincial laws, including CRA compliance and privacy regulations under PIPEDA.
 

Clients may be invoiced in CAD or USD based on the agreement, and tax (e.g. HST) will be applied where required.
 

11. Modifications
 

These Terms may be updated occasionally. Clients will be notified of any significant changes. Continued use of our services after such updates constitutes acceptance of the new Terms.
 

12. Contact

If you have any questions or require clarification, contact us at:
 

Resolve Co.
PO Box 1111
Toronto, Ontario M4N 1N4
Email: info@resolve.com

 

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Disclaimer Resolve Co. provides operational support and receivables planning.
We do not offer lending, credit repair, or consumer financial services.

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Effective Date: April 2025
Last Updated: May 2025