Question 1

What does Resolve Ready do?

Accepted Answer

Resolve Ready provides hands-on accounts receivable (A/R) support and cashflow management solutions for growing businesses. We help you stay on top of invoicing, follow-ups, client communications, and dispute resolution - all while working under your brand and voice.

Question 2

Are you a Collections Agency?

Accepted Answer

Resolve Ready acts as an extension of your team, managing receivables with professionalism and care. Our role is to support healthy client relationships while helping you get paid faster and more consistently. We only coordinate legal handoff when necessary and with your approval.   We are not a third party collections agency, we are first party collections or pre-collections.

We follow up on current and overdue invoices.
We help our customers get responses and payment commitments.
We are not purchasing debt.
Payments go directly to our customers (they do not go through us.) 
Preserving customer relationships is important for us.
We act as an extension of our client's finance team.

Question 3

Will my customers know they're dealing with someone outside our company?

Accepted Answer

Not unless you want them to. We operate under your company’s name, tone, and values - your clients will feel like they’re working directly with your internal team. Only in the rare case of a legal referral would our third-party role be disclosed.

Question 4

Do you handle legal collections or send accounts to a lawyer?

Accepted Answer

Not by default. Legal support is only involved at your request or with your approval if resolution efforts have been exhausted. We can help coordinate legal escalation as an add-on service, but we’re here to prevent things from getting to that point whenever possible.

Question 5

What industries do you support?

Accepted Answer

We work with organizations in operating environments where structured receivables oversight is critical to sustaining payment performance and growth.

Question 6

Do you take over invoicing and payments entirely?

Accepted Answer

We can manage invoice creation, send-outs, reminders, and follow-ups, but we never collect or handle your money directly. All payments go straight to your business accounts, just like they normally would. We simply act as your support team behind the scenes to ensure customers are reminded, followed up with, and encouraged to pay on time.

So while we help you get paid faster and more consistently, we are not a third-party payment processor or collections agency that takes control of your funds.

Question 7

Do you handle sensitive customer or financial data?

Accepted Answer

Yes, and we take that responsibility seriously. All systems access is controlled, secure, and limited to what’s needed. We follow best practices for data protection and use reputable tools like QuickBooks, Stripe, and FreshBooks when required. Your data is never sold or shared.

Question 8

Can I cancel anytime?

Accepted Answer

Yes, we just ask for 14 days’ written notice. You’ll continue to receive service through the remainder of your current billing period, and any completed work will be invoiced accordingly.

Question 9

Q: What if I only need you for a couple of months?

Accepted Answer

That’s absolutely fine.  We understand that your needs may vary, so you can start and stop our services as required. We only ask for 14 days’ written notice if you wish to pause or end your service. This flexibility allows you to benefit from our support for as long as you need without any long-term commitments.

Question 10

I need to speak to someone about my account

Accepted Answer

The best way to reach us is by email at hello@resolveready.com

Our team will return your email within 24 hours.

If you prefer to speak on the phone, you can call us at +1 (416) 998-9672

Frequently asked questions