FAQ
What does Resolve Co. do?
Resolve Co. provides hands-on accounts receivable (A/R) support and cashflow management solutions for growing businesses. We help you stay on top of invoicing, follow-ups, client communications, and dispute resolution — all while working under your brand and voice.
Are you a collections agency?
No. We’re not a third-party collections firm, and we don’t operate like one. Resolve Co. acts as an extension of your team, managing receivables with professionalism and care. Our role is to support healthy client relationships while helping you get paid faster and more consistently. We only coordinate legal handoff when necessary and with your approval.
Will my customers know they're dealing with someone outside our company?
Not unless you want them to. We operate under your company’s name, tone, and values — your clients will feel like they’re working directly with your internal team. Only in the rare case of a legal referral would our third-party role be disclosed.
When does the 10% escalation fee apply?
This fee applies only when an invoice is escalated beyond our regular follow-up process. For example, if a customer is unresponsive or disputes an invoice and we initiate a multi-step resolution process — including deeper reviews, layered communication, or tailored outreach — this would trigger the fee. We will always seek your pre-approval first and clearly mark the account so you know what’s happening before any extra charges apply. This fee does not apply to standard invoice tracking or reminder cycles. If legal action is required, a separate legal support fee will apply instead.
Do you handle legal collections or send accounts to a lawyer?
Not by default. Legal support is only involved at your request or with your approval if resolution efforts have been exhausted. We can help coordinate legal escalation as an add-on service, but we’re here to prevent things from getting to that point whenever possible.
Do you take over invoicing and payments entirely?
We can manage invoice creation, send-outs, reminders, and follow-ups — but we never collect or handle your money directly. All payments go straight to your business accounts, just like they normally would. We simply act as your support team behind the scenes to ensure customers are reminded, followed up with, and encouraged to pay on time. So while we help you get paid faster and more consistently, we are not a third-party payment processor or collections agency that takes control of your funds.
What industries do you support?
We work best with small to mid-sized businesses, agencies, service providers, and founders who value customer relationships and want a more human approach to receivables. If you send invoices and want better cashflow without awkward conversations, we’re likely a good fit.
Do you handle sensitive customer or financial data?
Yes, and we take that responsibility seriously. All systems access is controlled, secure, and limited to what’s needed. We follow best practices for data protection and use reputable tools like QuickBooks, Stripe, and FreshBooks when required. Your data is never sold or shared.
Can I cancel anytime?
Yes — we just ask for 14 days’ written notice. You’ll continue to receive service through the remainder of your current billing period, and any completed work will be invoiced accordingly.
Still have questions? We’re happy to help. Reach out to us anytime at support@resolve.com
But if you're ready to take the next step, let's find the right plan for you!